Privacy Policy

Last Updated: January 23, 2026

Commonwealth Cleaners LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services in Williamsburg, Richmond, Newport News, and surrounding Virginia areas.

By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our site.

A. Personal Information

When you request a quote, use our chat widget, or contact us, we may collect:

  • Contact Details: Name, email address, phone number.
  • Property Details: Service address, square footage, and specific cleaning requirements.
  • Communications: The content of your messages, emails, or chat conversations.

B. Automated Information

We use third-party tools to secure and improve our site which may collect:

  • Device Data: IP address, browser type, and operating system.
  • Security Tokens: We use Cloudflare Turnstile to prevent spam. This service checks if you are a human visitor but does not track your browsing history across other websites.

2. How We Use Your Information

We use your data solely for business purposes, including:

  1. Providing Services: To generate accurate quotes and schedule cleaning appointments.
  2. Communication: To respond to your inquiries via email, phone, or our AI Assistant.
  3. Security: To protect our website from spam, bots, and malicious activity.
  4. Improvement: To analyze website performance and improve our service offerings.

3. Sharing of Information

We do not sell, trade, or rent your personal information to others.

We may share data with trusted third-party service providers who assist us in operating our website, provided they agree to keep this information confidential:

  • Botpress: Powers our AI Chat assistant. Chat logs are processed to answer your questions.
  • EmailJS: Processes our contact forms and quote requests.
  • Cloudflare: Provides security and spam protection.

We may also disclose information if required by law or to protect our rights and safety.

4. AI Chat Assistant

Our website uses an AI-powered chat assistant (“Commonwealth Assistant”) to provide instant answers and support.

  • Automated Responses: The assistant uses artificial intelligence to generate responses based on our company information.
  • Data Retention: Conversations may be stored for quality assurance and training purposes.
  • Limitations: The AI is a helper tool. For sensitive or urgent matters, please contact us directly by phone.

5. Data Security

We implement reasonable security measures to maintain the safety of your personal information. Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.

To exercise these rights, please contact us at the email or phone number listed below.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will indicate when the latest changes were made.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Company: Commonwealth Cleaners LLC
  • Founder: Oralia Dee
  • Phone: +1 (757) 746-7854