Service Policies

Thank you for choosing Commonwealth Cleaners LLC. We pride ourselves on reliability and communication. To ensure a smooth experience for everyone, please review our service guidelines below.

Booking & Scheduling

We want to make sure we have ample time reserved to give your home the attention it deserves.

• Advance Booking: All appointments must be scheduled in advance.
• Confirmation: We will always confirm your booking via phone, email, or messaging.
• Changes: We understand schedules change! Changes to your booking date or time are subject to our current availability.

Cancellation & Rescheduling

We value your time and ours. When we reserve a spot for you, we turn away other potential clients. To provide the best service possible to everyone, we strictly adhere to the following:

• 24-Hour Notice: Cancellations or rescheduling requests must be made at least 24 hours in advance of the scheduled appointment.
• Late Cancellations: Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
• No-Shows & Same-Day Cancellations: These affect our team significantly. Same-day cancellations or no-shows will be charged up to 50–100% of the service cost.
• Access: If our team arrives and is unable to access the property (e.g., locked gates, no key provided), the appointment will be considered a no-show.

Note: We understand that genuine emergencies happen. We will always do our best to be flexible and understanding when possible.

Payment Policy

• Due Date: Payment is due strictly upon completion of the service, unless a prior agreement has been made.
• Methods: We accept cash, Zelle, Venmo, and other electronic transfer methods.
• Pricing Adjustments: Please note that estimated prices may vary based on the actual condition of the home, total size, and the level of buildup found upon arrival.

Satisfaction Policy

Your satisfaction matters to us deeply. We want you to love coming home.

• If you are not satisfied with any aspect of the service, please contact us within 24 hours.
• We will gladly return to address the issue and make it right.

Safety First

We love cleaning your home almost as much as we love making it sparkle — but safety comes first!

• Our Products: We use safe, professional cleaning products — no mysterious potions here. 🧴
• Delicate Items: Got allergies, sensitive surfaces, or fragile treasures? Let us know beforehand so we can handle them with extra care.
• Breakage: We are careful professionals, but we cannot be responsible for items that were already broken, unstable, or delicate before we arrived.
• Teamwork: Keep little humans, pets, and anything tricky out of the way — safety is teamwork! 🐶👶
• Our Goal: A clean, happy, and accident-free home… because nobody likes a cleaning mishap. ✨

Pets Welcome! 🐶🐱

We LOVE pets — the furrier, the better! 🐾 While we’re cleaning, we want your furry friends to feel safe, happy, and part of the fun.

A few friendly guidelines to keep tails wagging:

• Anxiety: Keep shy or anxious pets in a safe space — we don’t want any surprise zoomies or escapes!
• Boundaries: We don’t handle pets, litter boxes, or cages (unless arranged ahead of time).
• Security: Doors may be opened during cleaning as we move equipment, so please secure curious adventurers.
• VIPs: Friendly pets are our VIP guests — we’ll give them love, but our main mission is making your home sparkle! ✨

Because a clean home + happy pets = perfection. ❤️